Step Into the Freezer

Wednesday, September 05, 2007

Dear Comcast,
It has come to my attention (and by "my attention" I mean "everyone's attention" since it was a major headline on /.) that you have been forging RST (TCP connection reset) packets to interfere with the practice of using "torrents", which are kind of like decentralized filesharing networks. In layman's terms, you have been doing illegal things (the online equivalent of mail fraud, criminal impersonation, or what have you) that are supposed to make certain kinds of traffic "really fucking slow". The problem is: nobody I know wants to pay an outrageous fee for "high-speed" internet that runs at <1/10th of its advertised speed. YOU GUESSED IT... basically, you fucked up and can't even forge a damn RST packet right, AND NOW MY CONNECTION IS SLOW ALL THE TIME, NO MATTER WHAT! I can't stream Internet radio, I can't watch YouTube... I can barely even surf vanilla, plain-old hypertext without having to wait WAY TOO LONG to download a few kilobytes of data! Bottom line: this is unacceptable.

Now I know that you have many rooms full of lawyers and executives in nice Italian suits saying it's OK, you can get away with it, and I know you have accountants who like it because it means more money for you. Hell, we'd all like some more money. Here's the thing: the only reason you can get away with it is because YOU HAVE A MONOPOLY. Everybody and their brother knows it; you are the only cable provider in BASICALLY EVERYWHERE, USA! The government looks the other way because of those millions you spend on lobbying every year... but here's the thing...

Your consumers are PISSED. We can only take so much. We shouldn't have to take ANY, but that's besides the point. I, for one, am writing my representatives RIGHT NOW. You shouldn't have a monopoly, but as long as you do, YOU SHOULDN'T STICK IT TO YOUR CUSTOMERS SO DAMN MUCH! WE PAY YOUR SALARY! WE BUY YOUR PRODUCT! GIVE US A BREAK ONCE IN A WHILE!

You are never going to let me buy or own my set-top box... it will always be "customer premises equipment". You will never let me choose which channels I want - if all I watch is Cartoon Network, I'll still have to pay [way too much] per month for your not-so-basic cable package (I say this because "basic cable" does not actually include all the channels). The least you could do is let me download what I want, when I want, at the speed I pay for. The contract says you can terminate my connection if I am an "excessive burden" on the network... come on... play hard, but PLAY FAIR, Comcast.

Your consumers are pissed, and, believe it or not, we are a very large majority of television-watchers. If all of us decide to take steps against you, you better listen up.

Fuck Comcast.

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